In this case, Germani S.r.l. will promptly inform the purchaser, who will be able to decide whether to modify the order or cancel it, obtaining the refund of the entire amount eventually already paid.
All prices include VAT.
For each sale of one or more items, we issue a regular receipt or invoice.
Methods of payment
Germani S.r.l. offers consumers three different payment methods: Paypal/Credit Card (Visa, Visa Electron, MasterCard, Aura, PostePay Evolution), Bank Transfer, and Collection in store.
Immediate payment, allows immediate preparation of the shipment. Leader in online payments, allows anyone who has registered for free to send (and receive) money safely through their e-mail address. To your account you can associate a credit card, or a prepaid card, or a bank account. This payment system is considered very safe and reliable as it is possible to make transactions without sharing card details with the final recipient of the payment. If the customer decides to pay directly by credit card, the payment will be managed and secured directly by PayPal. If the products ordered are available in our warehouse, orders paid by PayPal or credit card before 13.00 will be shipped to the recipient in 24/48 hours in the Italian territory. Please note that the costs of storage for absence of recipient after the second delivery attempt is € 10.00 and will be charged directly to the customer.
It 's the slowest method, not recommended if you want to receive soon the goods ordered. It is sufficient to make a bank transfer to the following IBAN: IT78O0537274560000010341154
SWIFT/BIC: POCAIT3C. ATTENTION: It is necessary that in the reason for the transfer is clearly indicated the order number assigned to the purchase and the date on which it was made.
Orders paid by bank transfer will be processed when the transfer is credited to our account. Normally the money transfer takes 2 - 3 days.
Packaging times are very fast and shipments leave every day (excluding Saturdays and holidays).
For shipments throughout Italy, Germani S.r.l. collaborates with national express couriers.
Orders are processed as soon as they are received (except for unforeseen events).
Delivery will take place in 1-4 working days (from the date of delivery by the express courier).
The courier will deliver the goods directly to the address indicated at the time of purchase. If the delivery is not successful (in case the customer is absent at the moment of the delivery), a notice will be left in the box with the indications for a second delivery attempt or for the withdrawal in a reported point.
Germani S.r.l. is not responsible for possible delays due to the fault of the forwarding agent.
Upon receipt of the package, we invite you to check
- that the number of packages indicated on the waybill is actually the one delivered;
- that the package is intact and undamaged, any complaints should be reported to the courier indicating on the waybill that you sign for the withdrawal, the words "withdrawn subject to control", otherwise the package is considered delivered properly after which the package becomes your responsibility.
Returns and Refunds
The buyer of Germani S.r.l.'s products may unconditionally withdraw from the purchase contract under the following conditions
- the right of withdrawal must be exercised within 14 working days of receipt of the goods by sending a registered letter with return receipt to the following address:
Via Panniglia II, 56 - 03038 Roccasecca (Fr)
Germani S.r.l. will refund the purchaser the amount paid for the purchase of products (excluding expenses incurred for the return of the goods), shipping costs are not refunded and with the notice of withdrawal must be provided the following data
- number and date of the invoice;
- in case of partial withdrawal description and quantity of products that you intend to return;
- bank details on which to obtain the transfer of the refund.
The buyer who has exercised the right of withdrawal must within 14 days of receipt of the goods provide for its return (total or partial) by ordinary postal package.
The reimbursement of the sum will be carried out with the chosen modality and free of charge within 14 days from the return of the goods, after verification of the state of the same one.
In particular it is required that the returned product
- is intact;
- has not suffered any kind of damage;
- is still equipped with its original packaging.
All the products we sell are covered by the guarantee "Satisfied or Refunded".
If they have defects or do not correspond to the description, in application of DL 22/05/99 n. 185, Application of the Right of Withdrawal, are made, perfectly intact, in 14 days after receipt of goods.
Declination of responsibility
Germani S.r.l.'s commitment is to operate as accurately as possible. However, Germani S.r.l. may inadvertently incur in inaccuracies or technical inaccuracies and/or typographical errors.
Germani S.r.l. reserves the right to make changes and modifications to the site whenever necessary without any kind of notice.
Moreover, Germani S.r.l. does not guarantee that the information contained on its website is compliant with the jurisdiction of each country or that the products displayed on the website are allowed for sale in all jurisdictions.
Complaints regarding defective products or dysfunctions of the shipping service can be forwarded by e-mail to the following address email:firstname.lastname@example.org.